Privacy Policy

đź“„ Terms of Use Clause


Text Messaging Terms

By using our services and providing your mobile number, you agree to receive SMS messages from iCare Plus Services, Inc. for administrative or non-clinical purposes. Message frequency varies. Standard message and data rates may apply. You can opt out at any time by replying “STOP.”

We do not include personal health information in SMS messages unless you have signed a separate HIPAA Authorization Form permitting us to do so.

🔒 Privacy Policy Addition 

Mobile (SMS) Communication Policy

When you provide your mobile number, you consent to receive text messages from iCare Plus Services, Inc.  for operational or administrative purposes only. Examples include:

  • Scheduling information

  • Appointment and visit reminders

  • Arrival alerts from caregivers

  • General wellness check-ins or updates (non-medical in nature)

We will never include Protected Health Information (PHI) in SMS messages unless you have completed a separate HIPAA Authorization Form granting us permission to do so. Any PHI-related texts will be transmitted through secure, encrypted platforms only.

You can opt out of SMS messaging at any time by replying “STOP” or contacting us.

📑 SMS Communication Policy  (HIPAA-Compliant)

For Inclusion in Your Notice of Privacy Practices (NPP)

Text Message Communications

iCare Plus Services, Inc.   may send SMS (text) messages to clients or their authorized representatives for limited, non-medical purposes. These may include:

  • Appointment confirmations or reminders

  • Caregiver arrival or schedule updates

  • General well-being check-ins (e.g., “How are you feeling today?” — no diagnosis or treatment info)

  • Administrative announcements (e.g., office closures, billing reminders)

We do not send Protected Health Information (PHI) by text message unless you have explicitly authorized us in writing to do so. Even with authorization, we use only HIPAA-compliant secure messaging platforms to safeguard your information.

You may opt out of SMS communications at any time by replying “STOP” or contacting us at 562-638-9668 / 562-362-6443 or email us at info@icare-help.com.

Please note: Standard SMS is not a secure form of communication. If you consent to receive limited PHI via text (e.g., appointment reason, care plan updates), you assume the associated privacy risks.